Performance review: Stakeholders and society (Dialog)

• Understand expectations and respond to different stakeholder and market concerns.
• Integrate into company decision-making processes.

• Continuous dialog with investors, employees and interested stakeholders.
• Further developed the Group’s materiality process.
• Issue-specific discussions with industry partners (BSR, Swedish Network for Business and Human Rights, International Council of Swedish Industry, organizations (Save the Children, WWF) unions and policy-makers.

• Develop a process for stakeholder dialog that is integrated into business strategies.
• Improve stakeholder engagement. Focus areas: Reducing its climate footprint along the value chain, and human rights and freedom of association.
• Dialog within BSR, UNICEF’s network and the Swedish Network for Business and Human Rights etc. will continue.

Raise awareness along the value chain on sustainability strategy.

• One in three appliances in operation is over 10 years old. In Europe, 188 million of the 630 million appliances are inefficient by today’s standards.
• The challenge is to convince consumers to exchange these appliances with energy-lean ones, which would result in an annual reduction of 22 Mton carbon dioxide.
• Performance standards and legislation vary between countries. Electrolux strives to support their global harmonization.
• Build strategic partnerships with suppliers, customers, business partners and NGOs to reduce carbon along the value chain.

• Dialog with representatives of governments, policy-makers and intergovernmental organizations on the importance of providing financial incentives for consumers to purchase energy-efficient appliances.
• At the Clean Energy Ministerial, the Electrolux Chief Technology Officer exchanged ideas with energy ministers from 20 participating countries.
• Participated in the development of smart-grid projects in Europe, Australia, and the United States. The smart grid solution was tested.
• Hosted a supplier workshop in Thailand on the sustainability strategy and importance of resource efficiency.
• Collected data from approximately 60% of the Group’s OEM supplier spend on their environmental performance. Supplier energy consumption is not integrated into the Group’s external reporting of energy use.

• Ongoing stakeholder dialog and communications campaigns world-wide.
• Continued work with smart grids, particularly at the Royal Seaport urban development project in Stockholm, Sweden.
• Incorporate energy use data from 80% of OEM / ODM supplier spend, and introduce improvement targets.

• To trigger widespread attention on a shared societal challenge.
• Boost sales of green products.

• Vac from the Sea continued its success, with local initiatives in Finland, Portugal, Mongolia, New Zealand, South Africa, Poland and Brazil.
• Electrolux representative was a speaker at the Economist’s World Oceans Summit, (Singapore).
• Hosted Seeds of Sustainability at Electrolux, Italy together with WWF. Speakers included the Italian Minister of Environment and the World Watch Director.
• Hosted a Human Rights seminar involving Middlesex University, the Swedish Foreign Ministry, and other companies, on how to implement the UN Guiding Principles on Human Rights (UNGP).

• The Vac from the Sea campaign continues in existing and new markets, in partnership with local organisations, schools and institutions.
• Will host a Carbon Disclosure Project conference on carbon reporting in March 2013.

• Conduct restructuring responsibly, transparently and in constructive dialog with unions, municipal authorities and potential investors.

• Electrolux reduced its white and blue collar staff by approximately 500, primarily in Europe.
• Agreements for a social plan were signed in Schwanden in Switzerland and Mariestad in Sweden – where downsizing is scheduled.
• Revin, France: Washing machine plant restructuring. Electrolux is in dialog with unions, local authorities and the French government.

• Restructuring is ongoing for L’Assomption Canada (2013), affecting 1000 blue collar workers and 150 white collar workers. Production will move to Memphis, Tennessee.