Consumers eligible for either an appliance repair or depreciated refund.
Charlotte, NC, May 16, 2024 – In a reannouncement of a previous recall from 2009, Electrolux Group today requested that owners of certain Frigidaire and Kenmore smooth-top electric freestanding ranges contact the company to understand if their range is eligible for repair or a depreciated refund. The ranges were produced from 2001 to 2009.
Depending on the model, the surface heating elements can either turn on spontaneously without being switched on; fail to turn off after being switched off; or heat to different temperatures than selected. This poses fire and burn injury hazards to consumers.
“Consumer safety is always our top priority,” said Electrolux Group North America Product Safety Director Chad Strickland. “That’s why we have decided to reannounce this recall in partnership with the CPSC and Health Canada to ensure all consumers are aware, and we sincerely apologize for any inconvenience this may have caused.”
Consumer Actions
- Visit www.potentiometerrecall.com to enter the model and serial number to see if the appliance is impacted by the recall.
- Depending on the model and serial number, consumers will be eligible for one of the following:
- Professional inspection and repair, free of charge.
- Depreciated refund in the form of a $50 electronic gift card and reimbursement of up to $60 for the haul-away of the old range. Both are contingent upon the company receiving a photograph of the recalled range with the serial tag visible, the purchase of a new appliance and a receipt for product removal of the recalled range from the home. Haul-away fees over $60 may be considered for reimbursement when consumers provide receipts or other documentation.
Please note: Products with other model numbers within the Frigidaire, Frigidaire Professional and Electrolux lines are not affected.
